Shipping:
We have searched for the most beautiful of all reproduction Santos dolls that we can find, to share with you. We carefully pack each individual doll to reach you safely, no matter where in the world you are. We ship primarily using FedEx and UPS, and occasionally USPS. You will be provided a tracking number.
We normally do not ship dolls to PO Boxes. If you only receive mail at a PO Box, please write us for a shipping quote, as our US shipping charges are calculated through Fedex and UPS. We will invoice you a surcharge for USPS Priority Mail charges.
Dolls are shipped from our location in Tennessee, to you, within 2 business days of receiving payment. In most cases, you will have your doll within one week of purchasing. We ship Monday through Friday. Fedex delivers Home Delivery in most locations Tues-Sat. Commercial delivery is Mon-Fri. We do not offer local pickup. NO EXCEPTIONS.
Fedex does not require signature on home delivery items. To prevent theft or damage by weather or animals, please arrange to be home to receive your doll, or have it delivered to your place of employment. A Fedex claim issue may mean a lengthy delay in getting your doll.
All orders are shipped insured.
Delays may occur if we are closed for major holidays, inclement weather conditions, natural disasters, or other unforeseen conditions. We are unable to ship on national holidays that are observed by our couriers.
Continental US:
Shipping charges for the dolls within the Continental US are a flat rate charge per doll. Due to the large size of most of our dolls, we generally cannot combine shipping as separate shipping containers are required.
We do ship to the non-Continental US, as well as internationally. If your country is not listed in checkout and you would like a shipping quote, please send us your complete address, and we will respond as quickly as possible. See exceptions below:
Exceptions to international shipping: We ship to most countries, with the exception of 'high risk' areas where shipments may not reach you safely. We don't want to risk these ladies being damaged or lost in transit. Please understand if we decline shipment to your country. You must have a Paypal account, and we will only ship to the address associated with that account. Some of our larger dolls may not be available for shipment to your country, due to size restrictions with USPS. They may be shipped to you for actual shipping costs via International FedEx or International UPS, but the prices are exorbitant. We'll do whatever we can to place our Santos Cage Dolls safely in your home.
Refunds & Returns:
Returns and Claims: Damaged Items
We carefully pack all items and inspect them prior to shipping. Your shipment is insured for damages related to transit. Please open and inspect your order upon receipt. If your items are received damaged, we must be notified within 3 business days to start the claim process. Please retain damaged item, packaging, and delivery box for possible inspection by FedEx. We will notify FedEx on your behalf to file your claim. To notify us, email us at shop@santoscagedoll.com .
Returns - Other:
If you are not satisfied with your Santos doll, you may return it to us if you notify us within 7 days of receipt.
You will be responsible for proper and safe packaging, all shipping charges, and shipping insurance.
Unauthorized claims are not accepted and return shipping will not be refunded if you do not contact us in advance for instructions regarding your claim.
A refund of item cost, less a 10% restocking fee, will be issued for dolls returned undamaged with its original packaging. Shipping costs including return shipping are non-refundable. Our restocking fee is very small considering we may spend 1-3 hours packing your doll for shipment. We do not charge a restocking fee for accessories and non-doll items.
Once we receive and process the returned items, we will notify you via email regarding your refund. Refunds can only be issued to the method of payment used for purchase.
Out of Stock Items:
It is our goal that our inventory method will notify you of out of stock items when you visit our website, and therefore, out of stock items will not be ordered. In the rare event that a doll is inadvertently out of stock at the time you order, we will contact you for how to handle your order. If we do not hear back from you within 48 hours, your money will be automatically refunded.
